"How do I order?"
Frequently Asked QuestionsAltaVista will translate this page (or any page)
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Following are a few answers to questions you may have about CMX.
"Do you have .....?"
"Do you have the accompanyment track for .....?"
"Why are shipping prices so much when it only costs ___ to
"Why do I have to pay postage when I send you something and
"Can you tell me if you get a copy of ......?"
"Why is ...... so high?" or "Why is ...... so low?"
"How do you determine credit prices on items offered?"
"How do I pay? Do you take credit cards?"
"How do I know when something new comes in?"
"Why do you use AOL for your website?"
"How long will my order take to arrive?"
"What if my order never arrives?"
"Will my address or email address be given out to junk mailers/emailers?"
"Can I get multiple copies of the same item?"
"The CD I bought doesn't play!"
"When and how can I use credit for items I send?"
"What do the codes mean after a title?"
"Does "C" before the artist name mean CD or cassette?"
"Why is there a bunch of jibberish on one of the web pages?"
"Why don't some of the pages display correctly using AOL?"
"What are the best web page and email addresses to use?"
"Why are some of the records so expensive?"
"Is such-and-such the original or a reissue?"
"How much can I get for my trades?"
"My check cleared already so why haven't you sent my order?"
"Are used items in perfect condition unless otherwise noted?"
Q: "How do I order?" It's recommended that you send a hold request first. It's not required but items are sometimes already sold if holds are not placed. An email will be returned telling you if the item is being held for you and containing full ordering instructions. After confirmation you can send a check, money order, cash at your own risk (which is not recommended), do direct deposit or a wire transfer to CMX for the items and shipping/handling you want and your order will be processed. Be sure to list insurance wanted. You can also pay via COD (for US addresses) or by credit card through PayPal for an additional fee. Or if you have sufficent credit on your CMX account you can just email a list of items and services wanted along with your address and they will be sent out. The address to send orders to is: Christian Music X-Change (or just CMX) 2127 SE 155th Av Portland OR 97233 (USA)Q: "Do you have .....?" A: Just check the current catalog (http://www.cmxmusic.com/cat.htm), and Update page (http://www.cmxmusic.com/update.htm). You can send email if you like, but if it's not listed on the catalog or the update list, it's not currently in stock. Most things show up eventually. You can be added to the monthly or daily email update lists if you'd like in case a copy comes by click one of the links below: Subscribe to Monthly updates. Subscribe to Daily updates.
You can also check theQ: "Do you have the accompanyment track for .....?" A: For out of print items, CMX only has what people send. And people very rarely send accompanyment tracks. The same can be said for sheet music. So until someone sends it, CMX doesn't have it. If the item is still in print, you can order a new copy of the CD, accompanyment tape, etc, though you can probably get it from most Christian bookstores for the same price or less. You can also be added to the free email update list in case the item comes in by clicking one of the links below: Subscribe to Monthly updates.
Subscribe to Daily updates.
Q: "Why are shipping prices so much when it only costs ___ to mail it." A: The Shipping/handling charge includes both the postage price and some of the time and materials for processing the order. If shipping was lower it would just mean that the prices for items would all be a little higher. Please look at the total cost of the order and decide if prices are reasonable.Q: "Why do I have to pay postage when I send something and then pay again to have something sent to me?" A: When CMX makes an offer on items you want to trade or sell, your postage cost are included. If an extra amount was given for postage it would just mean that the offer amount would be less. It would come out the same but would just be more complicated.Q: "Can you tell me if you get a copy of ......?" A: An email message is sent out near the beginning of each month listing the items added to the catalog in the last month. There's no cost to be added to this list, just send an email requesting it to firstname.lastname@example.org. Sorry, it's just not practical to notify every interested person every time a wanted item comes in. Even if people were notified there would probably be one or more persons in line in front of you wanting that item. If you want to be notified any time there's a revision to the update list (update.htm), you can also fill out the Netminder(r) section near the bottom of the main CMX page and they will tell you when the update page is revised (usually every few days at least). You can also get monthly or daily updates of new items added clicking one of the links below: Subscribe to Monthly updates.
Subscribe to Daily updates.
Q: "Why is ...... so high?" or "Why is ...... so low?" A: As with most things in life, it's a matter of supply and demand. The greater the demand for something, the higher the price is. If you feel a price is too high, there are still plenty of items at bargain prices. You might look at it this way: if a rare CD cost several times as much as a new CD but you also enjoy it several times as much, then you're getting the same value and same amount of enjoyment per dollar. As for low items, usually it's because there is a lot of that particular item in current stock. Other times it's because an item is damaged in some way (if this is the case, it will be noted in the catalog) or because it's a band or singer that people haven't heard of and probably wouldn't spend much money on.Q: "How do you determine credit prices on items offered?" A: Credit prices are based on current stock, popularity and conditions, and what it can be resold for. Credit prices are generally $3 to $5 for a popular CD in good condition. Prices depend on rarity, demand, condition, style, current stock, format, etc. Some types of music and other merchandise don't sell very well so credit prices can be pretty low on some items. This would apply to most tapes and records, most compilation CDs, artist and band that people have never heard of, etc. There are other items (almost always CDs) that are in very high demand and credit on these can be much higher.Q: "How do I pay? Do you take credit cards?" A: CMX can't take credit card orders directly but you can use PayPal for credit card orders. To sign up please go to PayPal The address to send money to is "email@example.com". For other ways to pay please see the ordering section in the information file at http://www.cmxmusic.com/informat.htmQ: "How do I know when something new comes in?" A: Updates are uploaded to the server whenever new items come in. There are several ways to view the current list. 1. You can join the email update list that comes out usually on the first of each month and receive a list of all added items for the previous month by clicking the link below: Subscribe to Monthly updates.
2. You can join the daily email update list that comes out when new items are added by clicking the link below: Subscribe to Daily updates.
3. If you subscribe to rec.music.christian, you can see the updates that are posted at the beginning and middle of each month. 4. You can check or download the update page on the website (http://www.cmxmusic.com/update.htm) every few days. 5. You can join "NetMinder" and it will send you an email when a new update list is uploaded to the server. To do this, fill out the form near the bottom of the CMX main page. 6. You can try sending email to various servers to get the text of webpages sent back to you. Agora used to work but doesn't seem to anymore. The Cern server doesn't take requests from Juno accounts. The Webmail server seems to work alright. If you know of other servers that work, please notify CMX. in the "to:" field type: firstname.lastname@example.org in "subj:" field type: go http://www.cmxmusic.com/update.htm in message area type: go http://www.cmxmusic.com/update.htm (this server seems to work alright) OR in the "to:" field type: email@example.com in "subj:" field type: send http://www.cmxmusic.com/update.htm in message area type: send http://www.cmxmusic.com/update.htm (this server does not accept requests from Juno accounts) OR in the "to:" field type: firstname.lastname@example.org in "subj:" field type: send http://www.cmxmusic.com/update.htm in message area type: send http://www.cmxmusic.com/update.htm (this server does not accept requests from Juno accounts) OR in the "to:" field type: email@example.com in "subj:" field type: send http://www.cmxmusic.com/update.htm in message area type: send http://www.cmxmusic.com/update.htm (this server doesn't seem to work at all) Note: Some servers need the command in the subject field, others need it in the message area. It's easiest just to put it in both so you don't have to remember which is which.Q: "Why do you use AOL for your website?" A: While AOL leaves a LOT to be desired, it would be impossible (practically speaking) to change the URL for all the links in the hundreds of search engines, banners exchanges, other web other people's pages, etc. that have the AOL URL.Q: "How long will my order take to arrive?" A: It depends on several factors. Please allow the following times: 2 days AT LEAST for check to arrive at CMX 12 business days for check to clear (other methods ship next business day) 3 days for Priority Mail shipping 7-10 days AT LEAST for book rate shipping 5 days for international orders to arrive in your country then however long it takes your postal system US mail would take about 3 days to get to CMX. If you send a money order (or cash) or pay via PayPal, orders are shipped the next business day. Personal checks take 12 days to clear. First class shipping usually takes about 3 days for domestic orders. International orders (air mail) depend on your country's postal service but in general should arrive within about a week. Bookrate orders usually take 5-10 days according to the Post Office but once a package sent to CMX took 35 days to arrive(!). So depending on several factors, an order could take anywhere from 2 days to several weeks to arrive.Q: "What if my order never arrives?" A: It's rare that an order is lost, but it does happen. CMX cannot be responsible for uninsured orders that are lost, damaged or stolen after mailing. Insurance is recommended. On uninsured order, feel free to contact CMX and a lost/damaged report well be made with the Post Office. This may or may not result in the package being recovered.Q: "Will my mail or email address be given out to junk mailers/emailers?" A: No, CMX will never give, sell, trade, or rent your physical or email address to any other businesses or individuals.Q: "Can I get multiple copies of the same item?" A: Sometimes there's only a single copy of an item, other time there might be a dozen or more. Feel free to ask about multiple copies when placing holds.Q: "The CD I bought doesn't play!" A: Very rarely a CD will not play properly. If this happens first try wiping or washing GENTLY with a SOFT cloth. This will often solve the problem. If it still doesn't work send it back to CMX for a credit or refund.Q: "When and how can I use credit for items I send?" A: Credit can be used exactly the same as cash and at any time for merchandise, shipping/handling, making bids on items, etc.Q: "What do the codes mean after a title?" A: [U] means the CD is unopened, [D] means insert damage, [I] means the front insert is missing, etc. All the codes can be found at the top of the catalog and update page.Q: "Does "C" before the artist name mean CD or cassette?" A: The letters usually stand for the most commonly used word for a particular format so the "C" means CD, "S" means CD single, "T" means tape, "V" means video, and "R" means record(vinyl). The format is listed at the top of each section.Q: "Why is there a bunch of jibberish on one of the web pages?" A: AOL will sometimes add extra junk when a page is uploaded from CMX to there server. The problem is completly with AOL. If you find a problem with one of the pages, please contact CMX at firstname.lastname@example.orgQ: "Why don't some of the pages display correctly using AOL?" A: If you're using AOL's web browser then pages will sometimes not load correctly. This the the fault of the AOL browser and not the CMX coding. It's best to use Netscape,Internet Explorer or Opera on top of AOL and skip the AOL browsers completely. All are far superior to the AOL browser.Q: "What are the best web page and email addresses to use?" A: The main page and email addresses are www.cmxmusic.com and email@example.com. If you have trouble, you can try firstname.lastname@example.org but this email is not checked often.Q: "Why are some of the records so expensive?" A: The expensive records are usually ones from the owner's personal collection and aren't for sale the same way as the regular inventory. But if someone is willing to pay a lot for them then they will be sold.Q: "Is such-and-such the original or a reissue?" A: If CMX can tell that a CD is a reissue it will be listed as such (except in the case where it's obviously a reissue like items from the 70's before CDs even hit the market). Sometimes there's no indication of a CD being a reissue. In this case it's not listed as such. If you have a specific question CMX will try to answer it.Q: "How much can I get for my trades?" A: Credit prices vary greatly but typical credit is $3 to $5. Items that don't bring much credit include tapes, most records, almost all compilation CDs, most gospel, praise and worship and rap, and comedy, most CDs by Amy Grant, Michael W. Smith, Newsboys or any other artists/bands that CMX already has loads of, CDs by bands or artist that most people of never heard of, most CD singles, and most radio promos, etc that are missing inserts or come in a cardboard case. Items that typically bring normal or higher credit are out of print items, special issues of certain CDs (for example the Steve Taylor Squint radio promo or the Seatbelt Tuba edition of Jars Of Clay "Much Afraid" CD), and items that CMX doesn't already have in stock.Q: "My check cleared already. Why hasen't my order been sent?" A: A check may have cleared your account but has not cleared though the bank for CMX. This normally takes 12 days. CMX regrets this delay but unfortunatly there's an occasional customer that is careless with their account and does not have sufficient funds. If you prefer to pay by money order (or cash at your own risk), there's no waiting period.Q: "Are used CDs in perfect condition unless otherwise noted?" A: CDs that are lightly to badly scratched (but that still play perfectly), are listed as "[Z]", meaning scratched but plays fine. So unless otherwise noted, the CD should be in perfect or almost perfect condition. Any CD that has been used at all could have VERY minor scratches just from contact with the CD player but that do not affect play at all. When dealing with used CDs it's impossible to guarantee ABSOLUTE perfection. If this is required, then you should only purchase items that are listed as "[U]" for unopened. If you do ever receive a used item in unsatisfactory condition you can return it within 30 days of receipt for credit. Credit applies only to the price of the item itself and does not include shipping/handling, insurance, etc.Q: "So if a CD is listed as scratched, does it play okay?" A: Yes. There's basically no connection at all between how a CD looks and how it plays. Terrible looking CDs almost always play perfectly. The very rare CD that doesn't play perfectly almost always looks perfect. The only exceptions are deep gouges, cracked CDs or holes in the foil or CD itself. If this is the case it will be noted in the listings. And even these often still play fine. Having said that, all items are still guaranteed. So that even if an item were to not play correctly, it could stil be returned. Thank you. last updated 03/19/02
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