[Christian Music X-Change]

Frequently Asked Questions

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Following are a few answers to questions you may have about CMX.



"How do I order?"
"Do you have .....?"
"Do you have the accompanyment track for .....?"
"Why are shipping prices so much when it only costs ___ to
"Why do I have to pay postage when I send you something and
"Can you tell me if you get a copy of ......?"
"Why is ...... so high?" or "Why is ...... so low?"
"How do you determine credit prices on items offered?"
"How do I pay? Do you take credit cards?"
"How do I know when something new comes in?"
"Why do you use AOL for your website?"
"How long will my order take to arrive?"
"What if my order never arrives?"
"Will my address or email address be given out to junk mailers/emailers?"
"Can I get multiple copies of the same item?"
"The CD I bought doesn't play!"
"When and how can I use credit for items I send?"
"What do the codes mean after a title?"
"Does "C" before the artist name mean CD or cassette?"
"Why is there a bunch of jibberish on one of the web pages?"
"Why don't some of the pages display correctly using AOL?"
"What are the best web page and email addresses to use?"
"Why are some of the records so expensive?"
"Is such-and-such the original or a reissue?"
"How much can I get for my trades?"
"My check cleared already so why haven't you sent my order?"
"Are used items in perfect condition unless otherwise noted?"
Q:  "How do I order?"

    It's recommended that you send a hold request  first.  It's
    not required but items are sometimes already sold if holds
    are not placed.  An email will be returned telling you if
    the item is being held for you and containing full ordering
    instructions. After confirmation you can send a check, money
    order, cash at your own risk (which is not recommended), do
    direct deposit or a wire transfer to CMX for the items and
    shipping/handling you want and your order will be processed.
    Be sure to list insurance wanted.  You can also pay via COD
    (for US addresses) or by credit card through PayPal for an
    additional fee.  Or if you have sufficent credit on your CMX
    account you can just email a list of items and services
    wanted along with your address and they will be sent out.

  The address to send orders to is:

    Christian Music X-Change (or just CMX)
    2127 SE 155th Av
    Portland OR 97233   (USA)



Q:  "Do you have .....?"

A:  Just check the current  catalog  (http://www.cmxmusic.com/cat.htm),
    and  Update  page (http://www.cmxmusic.com/update.htm).  You
    can send email if you like, but if it's not listed on the
    catalog or the update list, it's not currently in stock. Most
    things show up eventually.  You can be added to the monthly
    or daily email update lists if you'd like in case a copy comes
    by click one of the links below:

    Subscribe to Monthly updates.
    Subscribe to Daily updates.  
You can also check the
Q:  "Do you have the accompanyment track for .....?"

A:  For out of print items, CMX only has what people send.  And
    people very rarely send accompanyment tracks.  The same can
    be said for sheet music.  So until someone sends it, CMX
    doesn't have it.  If the item is still in print, you can
    order a new copy of the CD, accompanyment tape, etc, though
    you can probably get it from most Christian bookstores for the
    same price or less.  You can also be added to the free email
    update list in case the item comes in by clicking one of the
    links below:

    Subscribe to Monthly updates.  
Subscribe to Daily updates.
Q:  "Why are shipping prices so much when it only costs ___ to
    mail it."

A:  The Shipping/handling charge includes both the postage price
    and some of the time and materials for processing the order.
    If shipping was lower it would just mean that the prices for
    items would all be a little higher. Please look at the total
    cost of the order and decide if prices are reasonable.



Q:  "Why do I have to pay postage when I send something and then
    pay again to have something sent to me?"

A:  When CMX makes an offer on items you want to trade or sell,
    your postage cost are included.  If an extra amount was given
    for postage it would just mean that the offer amount would be
    less.  It would come out the same but would just be more
    complicated.



Q:  "Can you tell me if you get a copy of ......?"

A:  An email message is sent out near the beginning of each month
    listing the items added to the catalog in the last month.
    There's no cost to be added to this list, just send an email
    requesting it to cmxmusic@gmail.com.  Sorry, it's just not practical
    to notify every interested person every time a wanted item comes
    in. Even if people were notified there would probably be one or
    more persons in line in front of you wanting that item.

    If you want to be notified any time there's a revision to the
    update list (update.htm), you can also fill out the
    Netminder(r) section near the bottom of the main CMX page and
    they will tell you when the update page is revised (usually
    every few days at least).

    You can also get monthly or daily updates of new items added
    clicking one of the links below:

    Subscribe to Monthly updates.  
Subscribe to Daily updates.
Q:  "Why is ...... so high?" or "Why is ...... so low?"

A:  As with most things in life, it's a matter of supply and
    demand. The greater the demand for something, the higher the
    price is.  If you feel a price is too high, there are still
    plenty of items at bargain prices.  You might look at it this
    way: if a rare CD cost several times as much as a new CD but
    you also enjoy it several times as much, then you're getting
    the same value and same amount of enjoyment per dollar.

    As for low items, usually it's because there is a lot of that
    particular item in current stock. Other times it's because an
    item is damaged in some way (if this is the case, it will be
    noted in the catalog) or because it's a band or singer that
    people haven't heard of and probably wouldn't spend much money
    on.



Q:  "How do you determine credit prices on items offered?"

A:  Credit prices are based on current stock, popularity and
    conditions, and what it can be resold for.  Credit prices are
    generally $3 to $5 for a popular CD in good condition.  Prices
    depend on rarity, demand, condition, style, current stock,
    format, etc.  Some types of music and other merchandise don't
    sell very well so credit prices can be pretty low on some items.
    This would apply to most tapes and records, most compilation
    CDs, artist and band that people have never heard of, etc.
    There are other items (almost always CDs) that are in very high
    demand and credit on these can be much higher.



Q:  "How do I pay?  Do you take credit cards?"

A:  CMX can't take credit card orders directly but you can use
    PayPal for credit card orders. To sign up please go to  PayPal
    The address to send money to is "cmxmusic@gmail.com". For other ways
    to pay please see the ordering section in the information file
    at http://www.cmxmusic.com/informat.htm



Q:  "How do I know when something new comes in?"
    
A:  Updates are uploaded to the server whenever new items come
    in.  There are several ways to view the current list.

    1.  You can join the email update list that comes out usually
        on the first of each month and receive a list of all added
        items for the previous month by clicking the link below:

    Subscribe to Monthly updates.  
2. You can join the daily email update list that comes out when new items are added by clicking the link below: Subscribe to Daily updates.
3. If you subscribe to rec.music.christian, you can see the updates that are posted at the beginning and middle of each month. 4. You can check or download the update page on the website (http://www.cmxmusic.com/update.htm) every few days. 5. You can join "NetMinder" and it will send you an email when a new update list is uploaded to the server. To do this, fill out the form near the bottom of the CMX main page. 6. You can try sending email to various servers to get the text of webpages sent back to you. Agora used to work but doesn't seem to anymore. The Cern server doesn't take requests from Juno accounts. The Webmail server seems to work alright. If you know of other servers that work, please notify CMX. in the "to:" field type: webmail@www.ucc.ie in "subj:" field type: go http://www.cmxmusic.com/update.htm in message area type: go http://www.cmxmusic.com/update.htm (this server seems to work alright) OR in the "to:" field type: listserv@www0.cern.ch in "subj:" field type: send http://www.cmxmusic.com/update.htm in message area type: send http://www.cmxmusic.com/update.htm (this server does not accept requests from Juno accounts) OR in the "to:" field type: listproc@www0.cern.ch in "subj:" field type: send http://www.cmxmusic.com/update.htm in message area type: send http://www.cmxmusic.com/update.htm (this server does not accept requests from Juno accounts) OR in the "to:" field type: agora@lanic.utexas.edu in "subj:" field type: send http://www.cmxmusic.com/update.htm in message area type: send http://www.cmxmusic.com/update.htm (this server doesn't seem to work at all) Note: Some servers need the command in the subject field, others need it in the message area. It's easiest just to put it in both so you don't have to remember which is which.
Q:  "Why do you use AOL for your website?"

A:  While AOL leaves a LOT to be desired, it would be impossible
    (practically speaking) to change the URL for all the links in
    the hundreds of search engines, banners exchanges, other web
    other people's pages, etc. that have the AOL URL.



Q:  "How long will my order take to arrive?"

A:  It depends on several factors.  Please allow the following
    times:

    2 days AT LEAST for check to arrive at CMX
    12 business days for check to clear (other methods ship next business day)
    3 days for Priority Mail shipping
    7-10 days AT LEAST for book rate shipping
    5 days for international orders to arrive in your country then however long it takes your postal system

    US mail would take about 3 days to get to CMX.  If you send a
    money order (or cash) or pay via PayPal, orders are shipped
    the next business day.  Personal checks take 12 days to clear.
    First class shipping usually takes about 3 days for domestic
    orders.  International orders (air mail) depend on your country's
    postal service but in general should arrive within about a week.
    Bookrate orders usually take 5-10 days according to the Post
    Office but once a package sent to CMX took 35 days to arrive(!).
    So depending on several factors, an order could take anywhere
    from 2 days to several weeks to arrive.



Q:  "What if my order never arrives?"

A:  It's rare that an order is lost, but it does happen.  CMX
    cannot be responsible for uninsured orders that are lost,
    damaged or stolen after mailing.  Insurance is recommended.  On
    uninsured order, feel free to contact CMX and a lost/damaged
    report well be made with the Post Office.  This may or may
    not result in the package being recovered.



Q:  "Will my mail or email address be given out to junk mailers/emailers?"

A:  No, CMX will never give, sell, trade, or rent your physical or email
    address to any other businesses or individuals.



Q:  "Can I get multiple copies of the same item?"

A:  Sometimes there's only a single copy of an item, other time
    there might be a dozen or more.  Feel free to ask about multiple
    copies when placing holds.



Q:  "The CD I bought doesn't play!"

A:  Very rarely a CD will not play properly.  If this happens
    first try wiping or washing GENTLY with a SOFT cloth.  This
    will often solve the problem.  If it still doesn't work send
    it back to CMX for a credit or refund.



Q:  "When and how can I use credit for items I send?"

A:  Credit can be used exactly the same as cash and at any time
    for merchandise, shipping/handling, making bids on items,
    etc.



Q:  "What do the codes mean after a title?"

A:  [U] means the CD is unopened, [D] means insert damage, [I]
    means the front insert is missing, etc.  All the codes can be
    found at the top of the catalog and update page.



Q:  "Does "C" before the artist name mean CD or cassette?"

A:  The letters usually stand for the most commonly used word for
    a particular format so the "C" means CD, "S" means CD single,
    "T" means tape, "V" means video, and "R" means record(vinyl).
    The format is listed at the top of each section.


Q:  "Why is there a bunch of jibberish on one of the web pages?"

A:  AOL will sometimes add extra junk when a page is uploaded
    from CMX to there server.  The problem is completly with AOL.
    If you find a problem with one of the pages, please contact
    CMX at cmxmusic@gmail.com



Q:  "Why don't some of the pages display correctly using AOL?"

A:  If you're using AOL's web browser then pages will sometimes
    not load correctly.  This the the fault of the AOL browser
    and not the CMX coding.  It's best to use Netscape,Internet
    Explorer or Opera on top of AOL and skip the AOL browsers
    completely.  All are far superior to the AOL browser.



Q:  "What are the best web page and email addresses to use?"

A:  The main page and email addresses are www.cmxmusic.com and
    cmxmusic@gmail.com.  If you have trouble, you can try cmx@aol.com
    but this email is not checked often.



Q:  "Why are some of the records so expensive?"

A:  The expensive records are usually ones from the owner's personal
    collection and aren't for sale the same way as the regular
    inventory.  But if someone is willing to pay a lot for them then
    they will be sold.



Q:  "Is such-and-such the original or a reissue?"

A:  If CMX can tell that a CD is a reissue it will be listed as such
    (except in the case where it's obviously a reissue like items from
    the 70's before CDs even hit the market). Sometimes there's no
    indication of a CD being a reissue.  In this case it's not listed
    as such. If you have a specific question CMX will try to answer it.


Q:  "How much can I get for my trades?"

A: Credit prices vary greatly but typical credit is $3 to $5. Items
   that don't bring much credit include tapes, most records, almost
   all compilation CDs, most gospel, praise and worship and rap, and
   comedy, most CDs by Amy Grant, Michael W. Smith, Newsboys or any
   other artists/bands that CMX already has loads of, CDs by bands or
   artist that most people of never heard of, most CD singles, and
   most radio promos, etc that are missing inserts or come in a
   cardboard case. Items that typically bring normal or higher credit
   are out of print items, special issues of certain CDs (for example
   the Steve Taylor Squint radio promo or the Seatbelt Tuba edition of
   Jars Of Clay "Much Afraid" CD), and items that CMX doesn't already
   have in stock.







Q:  "My check cleared already.  Why hasen't my order been sent?"

A: A check may have cleared your account but has not cleared though
   the bank for CMX.  This normally takes 12 days. CMX regrets this
   delay but unfortunatly there's an occasional customer that is
   careless with their account and does not have sufficient funds.
   If you prefer to pay by money order (or cash at your own risk),
   there's no waiting period.






Q:  "Are used CDs in perfect condition unless otherwise noted?"

A: CDs that are lightly to badly scratched (but that still play
   perfectly), are listed as "[Z]", meaning scratched but plays
   fine. So unless otherwise noted, the CD should be in perfect
   or almost perfect condition. Any CD that has been used at all
   could have VERY minor scratches just from contact with the CD
   player but that do not affect play at all.  When dealing with
   used CDs it's impossible to guarantee ABSOLUTE perfection. If
   this is required, then you should only purchase items that are
   listed as "[U]" for unopened.  If you do ever receive a used
   item in unsatisfactory condition you can return it within 30
   days of receipt for credit.  Credit applies only to the price
   of the item itself and does not include shipping/handling,
   insurance, etc.






Q:  "So if a CD is listed as scratched, does it play okay?"

A: Yes.  There's basically no connection at all between how a CD
   looks and how it plays.  Terrible looking CDs almost always
   play perfectly.  The very rare CD that doesn't play perfectly
   almost always looks perfect.  The only exceptions are deep
   gouges, cracked CDs or holes in the foil or CD itself.  If
   this is the case it will be noted in the listings.  And even
   these often still play fine.  Having said that, all items are
   still guaranteed.  So that even if an item were to not play
   correctly, it could stil be returned.





Thank you.

last updated 03/19/02






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If you have questions, comments or suggestions, want something held, have items to trade or sell, have your own CDs you want to market through CMX, want to exchange banner or text links, etc, please feel free to send email by clicking on the address below. If you don't receive a response to your question within 2 or 3 days, your email address was probably invalid. Please make sure the address can receive mail and try again.

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